About the plant
Size
Please check ‘Size’ in the specifications section.
- When the description 5-10 cm is used, the width is “approx. 5 cm-10 cm”.
- When the description “10 cm” is used, it means “width approx. 10 cm”.
- When the description 10 x 20 cm is used, it means “width approx. 10 cm and height approx. 20 cm”.
※For the potted state, this is the size above the pot.
※Approximate size.Please allow for slight errors.
※If no size is stated, it is unmeasured.Please refer to the people and objects in the images.
Shipping
Free basic shipping
■Shipping method
Bear root
Fourth-class mail
※No tracking or compensation.
※Pots, soil, etc. are not included.
※Some products will be shipped potted at our discretion.
※Depending on the size and weight, we will change to compensated shipping at our expense.
Option
Additional charges apply.If you wish to change the amount, please contact us using the ‘Contact us’ form on the relevant product page before purchasing.
If you are concerned about withering, steaming or freezing during delivery.
●Expedited shipping + USD4～：Uniform
If you wish to track your parcel.
●Acceptance-recorded mail + USD1.70～：Uniform
Other.
●Compensated shipping：+USD9.7〜
※Varies according to size, weight, destination, etc.
※Some products are not eligible for potted shipment.
Shipping time
Orders are dispatched within 1-7 days of receipt.
Orders placed the day before or during the holidays will be dispatched after the holidays.
E.g. orders placed on Friday, Saturday and Sunday are dispatched on Monday or later.
※Varies according to time of year.The number of days for dispatch may vary during busy periods and other periods.
Important matter
●Multiple purchases will be shipped together.
●The actual colour of the product may differ depending on the device used.
●Please allow for slight variations in size.
●Please allow for scratches, insect damage, sunburn, etc.
●We will pack the items in reused wrapping paper, food packs, handmade boxes, etc.
●Please note that the product will be carefully packed but may be broken, missing, removed or soil spilled during delivery.
●The plant is a plant and may differ from the condition shown in the images depending on the time of purchase and delivery environment.
●For products in poor condition at the time of purchase, we may offer to replace the product with an alternative or cancel the order.
●The name of the product is the name at the time of acquisition. Please give priority to the images.
Indication on Washington Convention (CITES)
The products handled by this service are domestic propagated products and authorised imports in accordance with various domestic and foreign laws and treaties. Please purchase with peace of mind.